Frequently Asked Questions
As part of our ongoing commitment to excellent customer services, we’ve compiled a list of frequently asked questions with their accompanying answers. If you’re looking for additional information- feel free to reach out to us anytime!
Where is Muse Beauty based in?
We are based in Sydney, Australia!
What makes Muse Beauty the best magnetic lashes on the market?
Our Magnetic lashes are unique because we have 6-micro magnets on each lash band. The magnets are smaller, thinner, and has a longer staying hold compared to other brands on the market. We pride in our realistic yet natural, lightweight and comfortable magnetic eyelashes! And that is why we’re special! Our magnetic eyeliner is also sweat- proof, water-proof and wind-proof, meaning they’ll last all day and night, dusk to dawn.
How to apply magnetic lashes?
1. Use the lash applicator to gently lift the lash from its tray by the magnets on the cotton band to ensure you don't pull on any individual lashes.
2. On clean eyelids(no oils or creams!), place the lashes close to your natural lash line. Measure and trim the outer corner of the falsies if neccessary, to fit your eyes. Tip: We recommend getting them trimmed to fit starting a few inches away from the inner corner of your eyes. Applying lashes on the narrow inner corner can be irritating and cause the cotton band to come loose.
3. Apply our Muse Magnetic Eyeliner and give it about 45 seconds before proceeding to the next step.
4. Using the applicator, bring the band close to your lash line, lay the magnets down and witness the magic! Finish off by pressing both ends of the lash band in place to achieve a perfect blend!
How do I remove the magnetic eyelashes and eyeliner?
To remove the lashes, simply peel them off your lids gently and dab the lash bands clean of any residual eyeliner if required. Proceed to store them back in their protective case, right on the magntic strips. You can then remove the eyeliner from your eyelids with any oil based makeup removers.
What are the payment options?
At the moment we accept payment through debit and credit cards, Paypal and Afterpay!
Can I change my shipping address?
You may be able to request for a change of address after the order has been made so long as the order has not been dispatched. If your order has been passed on to the delivery company, you might be able to contact them directly with the given tracking number for any changes in your own expense.
Are your products cruelty free?
Totally! Yes, we do indeed use real mink fur for the premium mink lashes, however they are collected when the fur falls off the mink naturally, just like how human hair falls! The furs are then sanitized and curled to give you the fluffiest, lightest lash strip.
Can I swim with my magnetic lashes on?
While our magnetic eyeliner is water-proof, we do not recommend swimming or showering while wearing the lashes as heat, steam and chemicals may damage the lashes especially the component that binds the lashes to its band.
Can you help me pick a style that would best suit me?
We would be more than honoured to!
If you'd like a personal recommendation, just reach out to us through Facebook or Instagram and we'll gladly assist you. Or if you'd like, we also made a handy guide on the best lashes that suits your unique eye shape here.
What is your return policy?
We totally understand how it feels to receive a wrong or defect order, which is why we will be more than happy to assist you with a replacement or refund if that's the case! However we are unable to do so if the items are opened and used due to hygienic purposes, nor can we accept refunds for change of minds during this crucial time of pandemic.